Reset password emails generally take 3-5 minutes to be delivered. It can occasionally take up to 5-10 minutes, depending on the amount of website traffic at that time.
If you have reset your password and have not yet received your email, but it has been at least 10 minutes, please be sure to check your junk, spam, and/or promotions folders. Occasionally the site generated emails are sorted out of the general inbox depending on your security settings.
You can attempt to whitelist or add the the site generated email address to your safe-senders list, which may assist with deliverability. The site generated email address is: email@example.com.
If after these steps you are still having difficulty receiving your reset password emails, please contact our customer service team for additional assistance.